Evermark Real Estate Services is operated for EVERMARK REAL ESTATE (PRIVATE) LIMITED. This Privacy Policy explains how our app collects, uses, stores, and protects user information when users submit real estate service requests, property consultation inquiries, visit scheduling requests, documentation guidance requests, or contact support requests through the app.
By using this app, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Evermark Real Estate Services may collect the information that users voluntarily submit through the service request form, including:
- Full name
- Phone number
- Email address, if provided
- City
- Selected service type
- Property requirement or message submitted by the user
The app does not ask users to submit bank account details, payment card details, passwords, CNIC images, financial documents, or any unnecessary sensitive information.
2. How We Use Your Information
We use the collected information only for app functionality and customer support purposes, including:
- To receive and review real estate service requests
- To contact users regarding their submitted inquiry
- To provide property consultation support
- To respond to residential or commercial property assistance requests
- To help with property visit scheduling requests
- To provide general documentation guidance
- To improve customer service and communication
We do not use user information for unauthorized advertising, financial profiling, trading, investment promotion, or any unrelated purpose.
3. Service Request Disclaimer
Evermark Real Estate Services is a real estate service inquiry and customer support app.
This app does not provide:
- Investment schemes
- Guaranteed returns
- Monthly profit plans
- Loan approval services
- Wallet services
- Online payment collection
- Banking services
- Financial trading
- Cryptocurrency services
- Automatic property approval
- Government or legal authority services
All requests submitted through the app are reviewed manually by the company team. Any response or follow-up may depend on the nature of the user's request and available company support.
4. Data Sharing
We do not sell, rent, or trade user personal information.
User information may only be used by the company team to respond to service requests and provide customer support. Information may be shared only in limited situations, such as:
- When required by applicable law
- When necessary to protect user safety
- When necessary to protect company rights
- When needed to process a user's submitted service request through authorized company support channels
If any third-party service, hosting provider, analytics tool, or communication system is used in the future, the Data Safety section and Privacy Policy should be updated accordingly.
5. Data Security
We take reasonable steps to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no digital transmission or storage method is 100% secure. Users should avoid submitting unnecessary sensitive personal, financial, or confidential information through the app.
6. Data Retention
We may retain submitted request information only for as long as necessary to:
- Respond to the user's inquiry
- Provide customer support
- Maintain service records
- Comply with legal or business requirements
When information is no longer required, it may be deleted or securely removed from active records.
7. User Rights and Data Deletion
Users may contact us to request access, correction, or deletion of their submitted information.
To request data deletion or privacy support, contact us at:
Please include your name, phone number, and the request details so we can identify and process your request.
8. Children's Privacy
This app is not directed to children. Evermark Real Estate Services is intended for users who can submit real estate service inquiries and communicate with a property service provider.
We do not knowingly collect personal information from children. If we become aware that information from a child has been submitted, we may delete it from our records.
9. User Responsibility
Users are responsible for submitting accurate and appropriate information.
Users should not submit:
- Bank details
- Payment card information
- Passwords
- CNIC images
- Private legal documents
- Highly sensitive financial information
- Any information not required for a basic real estate service request
10. App Permissions
Evermark Real Estate Services is designed as a simple service request app. The app should only use permissions that are necessary for its functionality.
If the app does not require camera, location, contacts, microphone, SMS, or storage access, these permissions should not be added.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes may be posted inside the app or on the official privacy policy page.
Users are encouraged to review this policy periodically.
12. Contact Us
For privacy questions, support requests, or data deletion requests, contact us at:
EVERMARK REAL ESTATE (PRIVATE) LIMITED
Email: info@evermarkrealestate.site